FAQ
Frequently Asked Questions
No — our cleaners bring all professional-grade, eco-friendly products and equipment needed for your clean.
Yes, all our cleaners are fully insured and undergo a national police check before joining our team.
We offer a 100% satisfaction guarantee. Let us know within 24 hours and we'll re-clean the affected areas for free.
Yes, our End of Lease package includes a free re-clean guarantee if your property manager isn't satisfied.
Simply fill out the quote form on our Contact page or call us on 1300 123 456 — we'll confirm your booking within 1 business hour.
We service Newcastle and the greater Hunter Region — including Lake Macquarie, Maitland, Port Stephens and Cessnock — within a 50km radius of the Newcastle CBD.
Absolutely — weekly, fortnightly and monthly plans are available with discounted rates.
Every property is different, so we don't use fixed price lists. Tell us a bit about your space via our quote form and we'll send a custom, obligation-free quote.
Not at all. Many clients provide access instructions or a key/lockbox code and head to work — our team will lock up and confirm once the job is done.
Payment is due on completion unless otherwise agreed, and we accept all standard payment methods advised to you at the time of booking.
Yes — we're experienced NDIS cleaning providers and can work directly with participants, support coordinators or plan managers.
Yes, alongside residential cleaning we offer regular office, school and commercial cleaning contracts tailored to your opening hours and needs.
Yes — we use eco-friendly, non-toxic products as standard, so your home is safe for kids and pets straight after we finish.
Just give us at least 24 hours' notice and we'll happily reschedule at no charge. Late cancellations or lock-outs on the day may incur a small call-out fee.
It depends on the size and condition of the property — a standard 2-bedroom home usually takes 2–3 hours, while end of lease and deep cleans can take longer. We'll give you a time estimate with your quote.
A standard clean covers regular upkeep — surfaces, floors, kitchen and bathrooms. A deep clean goes further, tackling built-up grime in areas like skirting boards, inside appliances, grout and behind furniture.
Yes — for recurring bookings we do our best to send the same trusted cleaner so they get to know your home and preferences.
Both — you're welcome to book a single one-off clean any time, or set up a recurring plan for ongoing savings.
We can accommodate most jobs, from a small apartment to a large commercial space. Let us know your requirements in the quote form and we'll confirm what works best.
We'll always try to fit in urgent requests where our schedule allows — give our team a call and we'll do our best to help.
This is extremely rare, but our team is fully insured. If any damage occurs, report it to us within 24 hours and we'll investigate and resolve it promptly.
Yes — our team is available 7 days a week, including weekends, to fit around your schedule.
It depends on the size and scope of the job — smaller homes usually get one cleaner, while larger properties, end of lease and commercial jobs may have a small team to get it done efficiently.
A little tidying (clothes, dishes, toys) helps our team focus on deep cleaning rather than organising, but it's not required — just let us know if any areas need extra attention.
Yes — our End of Lease service follows a comprehensive bond-back cleaning checklist, and we offer a free re-clean if your property manager finds a genuine issue against that standard.
Street parking or a driveway spot is appreciated but not essential — just let us know about any access or parking restrictions when you book.
Of course — requesting a quote is completely free and obligation-free. You're welcome to compare it and decide later.