Privacy Policy
Last updated: 23 September 2026
1. Introduction
Elite Shining Cleaning ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights regarding that information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. Information We Collect
When you request a quote, make a booking, or contact us, we may collect your name, phone number, email address, property address/suburb, and any details you provide about the service you need. We do not collect payment information through this website.
3. How We Use Your Information
- To respond to quote requests and provide the cleaning services you book
- To communicate with you about appointments, changes, or follow-ups
- To improve our services and customer experience
- To meet legal and regulatory obligations
4. Sharing Your Information
We do not sell your personal information. We may share your details with cleaning staff assigned to your job, and with trusted service providers (such as our booking and hosting systems) strictly to deliver our services to you.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure storage of booking data.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.
7. Contact Us
For any privacy-related questions, please contact us at contact@eliteshiningcleaning.com.au or call +61494818223.